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Leaders In Training

Management, Leadership No Comments »

For those with at least 10 personal customers and scores of Team sales, you may be wondering what you can do to better support the people in your organization. You aced your first two tests, reviewed and revisited the Knowledge Base a dozen times. You have Solar Fundamentals running through your brain. You’ve come up with a game plan and have systems in place. Your inner confidence and competence shows– your Team is really growing! But now what? How can you train these amazing people to duplicate your success? To surpass it even? What is your role?

I’ll give you a hint: Lance Armstrong and Tiger Woods need one. Olympic champions need one. Virtually every champion in every field needs a coach. Someone to train, motivate and inspire them, hold them to task and maintain their focus. Even in solar, every Team needs a coach. That’s you!

As coach, your job is to work with those who are coachable–groups or individuals that want to learn the game or improve their results. You can support them as they master the rules of play, tools and techniques. And then it’s time to step back and let ‘em put what they’ve learned into practice. If they get off track, you can provide guidance on how to improve performance. If they fail or falter, you point out the lesson learned and help ‘em get back in the game. Most importantly, the role of any leader is to help people make commitments and keep them, instilling inner drive, clear goals and great passion.

This quote by William Butler Yeats really sums it up: “Education is not filling a bucket, but lighting a fire.” Your job then, as Olympic Solar Coach is to help your Team pass that torch.

Coaching Tips

Who on your Team is coachable? Who is ready to take their business to the next level?

Think about ways you can help them to:

  • Create their own plan of action, solve their own problems.
  • Set clearly defined goals (see this web site for assistance with goal setting).
  • Choose an accountability partner to check in on progress of plans.
  • Make agreements and commitments from week to week, month to month, and be accountable for these.

Set dates and times for conference calls and coaching sessions. Look online for free teleconferencing services to meet regularly and consistently. Start calls promptly. If you show up on time, so will they.

Keep coaching groups to 6-8 people so you can effectively focus on each member.

Emphasize business as a process. Process promotes consistency and advances the quality, quantity and dependability of results.

Because goals and focus can shift from week to week, help your Team keep the larger goals in sight. Work within their reality, not yours. Make it about them. What is possible and doable for them? Hold them accountable.

Leadership talk is motivational, action-focused, results-oriented.

Model integrity, courage, commitment, responsibility and vision.

Congratulate on goals met, but also on effort. Praise what they can do, recognize their strengths and you’ll see more of them emerge.

Focus on your Team’s success, and yours will be inevitable.

Being a Great Sponsor

Management, Leadership No Comments »

Being a great sponsor is like being a great parent. We give our children space to grow and learn and we offer a framework of support and love so they can feel secure along their journey. But it is their adventure—we are simply a tour guide.

Parents can only give good advice or put them on the right paths, but the final forming of a person’s character lies in their own hands. ~Anne Frank

We cannot “make” them be successful or “make” them do things “our” way. When someone joins our Team, they come in with varying levels of experience, skills, and baggage. If someone has 20 years in business or has built huge Teams in network marketing, we don’t want to communicate to them like they are brand new. Respect their skill sets and show them how they can be utilized to build their successful Team.

Each person and situation is unique—that is what makes our business so interesting and fun. We grow through our interaction with other people. If you plan on building a large and successful Team, you are going to meet and work with a lot of people. Treat each opportunity with respect and learn all you can.

You Are Not Your Team’s Boss

The people in your Team do not work for you—they work with you. You are not their boss. Many people join us because they are tired of the way they have been treated by their boss and they want to do something significant with their lives.

The first step in finding out how to best support your new Ecopreneur is to find out what they have done before and what their expectations are with Powûr of Citizenrē. This is best done with a series of questions that will educate you to who they are and how you can support their success.

Here are some of the questions I like:

What kind of work have you done before?

I was a manager for a department store.

Great. As a manager, what is it that you liked most about what you did?

I loved working with people and being able to help them get what they wanted. When I found someone the perfect shoes, or outfit or whatever…it made me feel so good to watch their face light up.

That is wonderful. You can see how you will get the same satisfaction from helping people with our solar solution, can’t you?

Yes, absolutely.

Now what is it that you liked the least about being a manager?

My boss was a jerk. I hated knowing I was going to have to be around him for another 8 hours every day. He is so aggressive and demanding. It got me depressed.

Those two questions (what did you like most and what did you like least) tell you a lot about a person. You learn their motivators and their de-motivators. For instance, with this person you never want to be an “aggressive and demanding boss.”

Someone else might say that they need clear direction and someone who holds them to task and won’t let them slip back into bad habits. For them you will use a different approach. If we take the time to listen and understand the psychological needs of the people we are working with, it will be a more enjoyable and productive experience.

The whole course of human history may depend on a change of heart in one solitary and even humble individual - for it is in the solitary mind and soul of the individual that the battle between good and evil is waged and ultimately won or lost.
~M. Scott Peck

People will work for a living, but they will die for recognition and appreciation of who they are. Most people never take the time to listen. If you write these little notes about each Ecopreneur down, either in your back office or use your own system, you can refer back to these if this particular Ecopreneur is ever going through a tough time.

One note on associate leads from the corporate site: Please be certain to ask relatively early in the conversation how they learned of Citizenre. Was it online? Or through a friend or trade show? Was there someone who introduced this business to them that they are intending to work with? This is an important issue to flush out early on so that you don’t spend hours training someone who meant to sign up under somebody else. A simple transfer and support ticket will take care of any confusion, sparing you valuable time and effort. 

Getting Your Team to Commit

Because it is free to sign up with our Team, some people don’t take the commitment seriously. I usually say something like this, “If we are going to work together, we are both going to invest time and energy. I want to know what your expectations are and I want to share mine.” Listen to what they have to say then respond while including the information they shared. “From what I heard, you have about 10 hours a week to help people join our solution, is that correct? Great. My experience is that nothing worthwhile happens without commitment, time and effort. If we are going to build a business together, I need to know that you will give us six months of 10 hours a week. Can you commit to that?

If they are not willing to commit, be careful about investing much of your time. Match your time with their commitment. A lot of people have a lottery attitude toward success and they run to the next “deal” when they realize that starting a movement and planting seeds takes effort. Many people want to pick the fruit from someone else’s tree. If you want to create long-term success, you need to set realistic expectations for each “tree” in your orchard.

Give Them the Tools They Need

Make sure that they have the tools to succeed and grow:

  • Knowledge Base
  • Citizenrē Associate Calendar
  • Daily Conference Calls
  • Weekly Training Calls
  • Recorded calls under “Resources”
  • Contact information about their Regional Sales Director

Spend some time, answer their questions, and make sure they understand that you are a resource for their success. Many people will not ask for assistance. They will just quietly fade away. Be proactive and show them your commitment.

Create Leaders

Your goal is to create leaders. Reward, celebrate and appreciate their successes no matter how small—they will build upon each other and create a momentum that will be fun for both of you.

But all you can do is open the door and guide them. It is their choice to move.

Even if you are on the right track, you will get run over if you just sit there. ~Will Rogers

Helping a New Ecopreneur

Management, Leadership No Comments »

Our business comes down to two things: thoroughly knowing and understanding our REnU offer, and educating others about it so they sign up and become customers and/or Ecopreneurs.

Your new Ecopreneur may be very eager to get started and claim to have many leads. She is probably eager to help people join the solution and may even know a lot about solar panels and the market.

But there is a lot about Citizenrē that she doesn’t know:

  • our company background, goals and code—and that we’re not a full-time job yet! (training Module 1)
  • information about our market and how we are placed within it (Module 2)
  • the specifics of the REnU offering (Module 3)
  • how to use the back-office (Module 4)
  • how Citizenrē helps them market the REnU, as well as its requirements to Ecopreneurs (Module 5)

Work with your new Ecopreneurs until they have a good basic knowledge, and then make sure they take the test as soon as possible.

First Steps

  1. Answer any questions they may have. If you don’t know the answer, say so and then help them find out the answer.
  2. Walk them through signing up on the “Powûr” website. (There is no “New Ecopreneur” button, because they have to learn how to do it so they can teach their own customers and Team.)
    1. Make sure that they are on the screen with your username to be connected with you. Ask if the screen has your contact information on it.
    2. Recommend that they check the “?” next to the fields, to be sure they are filling the field in accordingly.
  1. After they sign up, ask them to look for the Citizenrē e-mail with their username, a temporary password and a link to the login page, as well as other useful information.
    • Recommend that they go back and read the rest of the information later.
  2. Ask them to copy their password (Ctrl+C), click the link, paste the password into the password field (Ctrl+V), enter their username and click the Login button.
  3. When they are logged in the first time, have them change the password by clicking Change password at the bottom of the left toolbar. They can paste their old password in (Ctrl+Vit is probably still be copied from before) and type in their new password twice.
  4. Show them how to change their account details (including their username) by clicking the Edit Account button.
  5. Briefly show them around the back office. Tell them there is a lot of information about the back office in Training Module 4, and you will be happy to give them a thorough review after they have passed their test (when more functions are available.)

A Little More Information

  1. Ask them to download the Powûr Introduction Letter at the beginning of the Resources area. The third page is an important checklist for getting started.
  2. Tell them about the many conference calls available for new Ecopreneurs and other, and make sure they have the link to the Calendar.
  3. The new Powur News at www.powurnews.com also has information about what is going on in different regions.

Taking the Test

By this time you’ve probably already spent 30-45 minutes on the telephone with them, and it’s now time for a hurdle before you spend any more of your most precious resource time. Do not spend time with Ecopreneurs if they are not willing to make the time to study and take the test.

Suggest that they study the training modules and take the test ASAP so they will be able to start helping new customers join the solution. Let them know that you are available if they need help or have questions about the training modules (but not answers to test questions!)

The specifics of our branding and the need that our customers receive the correct information from Ecopreneurs is incredibly important to Citizenrē’s success as a company.

Since their own success greatly depends on their ability to confidently deliver this information to customers, they should know it inside and out.

That is why new Ecopreneurs cannot sign up customers until they know enough to give correct information. To enforce this, their websites won’t be activated until they pass the test.

  • Show them the training modules and tests. Tell them that it should take several hours to thoroughly review the training modules. Point out that there are 2 versions: the complete Flash version, which is kept up-to-date regularly, and is easy to search in, and the individual PDFs, which are great to print out (on both sides!) to read away from the computer. The PDFs are unfortunately not kept as well updated as the Flash version, so they should always check the Flash if they are in doubt!
  • The test consists of 50 questions. They have 30 minutes to take it, and they must pass with an 80% or higher. Encourage them to keep taking the test until they score close to 100%. Remind them they can take the test as many times as they need, using the 2-hour wait to learn more.
  • You will be able to see that they have passed, because their status in your Sponsor Network will change from “Prospective Associate” to “Associate.” Call or e-mail them as soon as you notice this, and offer to walk them through the next steps.

Customer Update (letter)

Customer Retention No Comments »

Because customer retention is an area of concern for anyone in sales (and particularly for Ecopreneurs who are taking reservations months and months prior to the actual sale) I’ve begun to think about ways we can keep our hard-won customers engaged in the solution, so to speak. Initiating contact with customers who haven’t heard from us in months is an obvious first step.

Below is a link to an article Patrick Snider (AZ) and I worked up. It accomplishes several things: relays our new timetable and progress, addresses lost/missing FRAs, invites referrals, and reminds customers to check in with our websites and their accounts.

Rob approved this letter on the condition that everyone be sure to list themselves as “Independent Ecopreneurs.” Please be sure to insert your own information and save a copy to include in emails or other correspondence.

http://docs.google.com/Doc?id=dq2vt7d_6cshbbv

I am working on more tools and hope to have them available to you soon!

Spring

Customer Update (sample letter)

Customer Retention No Comments »

 

Dear Citizenre Customer,

I am writing to inform you that due to significant and positive developments taking place behind the scenes at Citizenrē, our first site visits and installations have been pushed back just a bit. The manufacturing plant is scheduled to come online toward the middle of 2008, and site visits and installs will take place shortly thereafter.  

Along with more than 20,000 other customers who have reserved their solar systems, I’d like to commend you for your support of Citizenrē’s unique and unprecedented approach to solar power. With this number of reservations, we are close to surpassing the total number of grid-connected solar arrays ever installed in this country—a significant milestone and obvious indicator of widespread support for solar energy. Your role in this program has been crucial, and I thank you for your patience and enduring support.

 

You took the first important step in joining Citizenrē’s unique solar solution when you signed the Forward Rental Agreement (FRA). If for any reason you have not returned your FRA, misplaced it, or never received a copy by mail, please call me at 210-289-7715. The sooner it is received in our corporate office, the closer you are to realizing the potential of solar on your home. Without it, your reservation cannot be completed.

 

As a reminder, after our engineers have conducted a site survey of your home (to determine what is possible for your home’s solar energy production), your approval of the system design is required before proceeding to the installation phase. 

 

And don’t forget about Citizenrē’s referral program! For every customer you bring to Citizenrē who completes an installation, Citizenrē will deduct 5% of their monthly electricity bill from yours. With enough referrals, you could “zero-out” your Citizenrē bill entirely. Imagine—free electricity! 

 

I will continue to forward updates as the plant production moves along. If you have any questions, please call or email me. You can also stay informed of other recent developments, press releases, and solar industry news on our website www.citizenre.com in addition to your account on www.JoinTheSolution.com/ThinkSun.

 

Sincerely,

 

Spring Hericks

Independent Ecopreneur

210-289-7715

SouthwestSolar@gmail.com 
www.JoinTheSolution.com/ThinkSun

 

How It’s Made - Solar Panels

Solar Science and Technology No Comments »

[youtube]http://www.youtube.com/watch?v=qYeynLy6pj8[/youtube]

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